Help & Support Center

After logging in with your Duo credentials, navigate to your dashboard. Your latest True-Up report will be displayed prominently. You can also view historical reports from the reports section.

A True-Up report is an annual statement from PG&E that shows the net balance between the electricity you consumed and the electricity your solar system generated over a 12-month period. It determines if you owe money or have a credit.

Your energy usage data is automatically updated daily from PG&E's Green Button API. Solar production data from your Enphase system is updated every 15 minutes during daylight hours.

Small differences can occur due to timing of data updates, rate changes, or meter reading dates. Our reports are designed to be as accurate as possible using real-time data. For official billing purposes, always refer to PG&E's official statement.

Yes! PDF download functionality is available for all reports. Click the "Download PDF" button on any report to save it to your device.

You can view up to 5 years of historical data, depending on when your solar system was installed and when you started using our service.

First, check that your Enphase system is online and reporting normally in the Enphase app. If the issue persists, contact our support team with your system details and we'll help reconnect your data feed.

Ensure you're using the correct username provided during account setup. If you're still having issues, check that your Duo mobile app is working properly. Contact support if problems persist.

PG&E typically updates usage data with a 1-2 day delay. This is normal and beyond our control. If data appears to be more than 3 days old, please contact support.

Account changes require assistance from our support team for security reasons. Please contact support with your requested changes and verification information.

Yes! Contact our sales team to discuss upgrading to premium features like advanced analytics and energy savings calculations.